Shipping & Returns
Shipping Information
At Anaia, we are committed to ensuring your order reaches you safely and efficiently.
We currently ship across the UK using trusted delivery partners including Royal Mail and InPost, allowing us to provide reliable and secure delivery for every order.
Processing Time
All orders are carefully prepared and processed within 3–5 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Options
Royal Mail
Reliable UK delivery direct to your door.
InPost
Convenient parcel locker collection for flexible delivery.
Please note that delivery times may vary during busy periods, public holidays, or due to unforeseen courier delays.
Delivery Timeframes
Estimated delivery time after dispatch:
3–5 business days
Orders placed on weekends or bank holidays will begin processing on the next working day.
Delivery Timeframes
Estimated delivery time after dispatch:
3–5 business days
Orders placed on weekends or bank holidays will begin processing on the next working day.
Returns Policy
We want you to feel confident shopping with Anaia.
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
Be unused and unopened
Be in their original packaging
Be in resalable condition
Include proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns on:
Opened skincare or bodycare products
Opened healthcare products
Baby wipes or personal hygiene products once opened
Any item that has been used or tampered with
How to Request a Return
To begin a return, please contact us at:
Please include:
Your full name
Order number
Reason for return
Once your return request has been approved, return instructions will be provided.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable unless the item received was faulty or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue so we can resolve it promptly.