Introduction

Welcome to Anaia.

By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

By purchasing from Anaia, you agree to these terms in full.

About Us

Anaia is a family-founded wellness and lifestyle brand offering thoughtfully curated skincare, healthcare, beauty, and everyday wellbeing essentials.

Our goal is to provide trusted products that support healthier living for individuals and families.

Products & Availability

We make every effort to ensure all product descriptions, images, and pricing are accurate and up to date.

However, we reserve the right to:

  • Modify product information at any time

  • Update pricing without prior notice

  • Discontinue products where necessary

  • Limit quantities available for purchase

Product imagery is for illustrative purposes only. Actual packaging may vary slightly.

Orders

Once an order has been placed, you will receive an order confirmation email.

All orders are subject to acceptance and availability.

Anaia reserves the right to cancel or refuse any order if:

  • Payment cannot be processed

  • Products are unavailable

  • Fraudulent activity is suspected

  • Incorrect pricing or product information has been displayed

If your order is cancelled, any payment taken will be refunded in full.

Pricing & Payment

All prices displayed on our website are listed in GBP (£) unless otherwise stated.

Payment must be made in full at checkout using our accepted payment methods.

Anaia reserves the right to amend prices at any time without notice.

Shipping & Delivery

Orders are processed within 3–5 business days.

Delivery is fulfilled through trusted partners including Royal Mail and InPost.

While we aim to meet all estimated delivery times, delays may occur due to circumstances beyond our control.

Anaia is not liable for courier-related delays once orders have been dispatched.

Returns & Refunds

Please refer to our Shipping & Returns Policy for full information regarding returns, refunds, and exchanges.

For hygiene and safety reasons, certain products may not be eligible for return.

Product Use

All products should be used strictly in accordance with their provided instructions.

Anaia is not responsible for adverse reactions resulting from misuse, improper storage, or failure to review ingredients before use.

Customers are encouraged to check product ingredients carefully, particularly if they have allergies or sensitivities.

Intellectual Property

All content on this website, including:

  • Text

  • Branding

  • Logos

  • Graphics

  • Product descriptions

  • Website design elements

is the property of Anaia and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

Anaia shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Our total liability shall not exceed the amount paid for the purchased product.

Privacy

Your privacy is important to us.

Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

Changes to These Terms

Anaia reserves the right to update these Terms & Conditions at any time.

Changes will take effect immediately upon publication on this website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: Helenederoux21@gmail.com